Syringa UK Limited (referred to through these terms and conditions as “the Company”, “we”, “ourselves”, “our” or “us”) is a company registered in England and Wales. Our company registration number is 7480088 and our registered office is Unit G Daux Road, Billingshurst, United Kingdom, RH14 9SR. Our registered VAT Number is 127651512.
The Company can be contacted by any of the following methods:
By phone: 01403 289370
By email: sales@syringa-uk.co.uk or customercare@syringa-uk.co.uk or accounts@syringa-uk.co.uk
By post: Syringa UK Ltd
Unit G Daux Road
RH14 9SR


Although price increases are rare and the Company endeavours to give ample notice of such, prices may be subject to change without notice. All prices and charges are quoted in GBP Sterling. All product prices exclude VAT. All orders include free, next working day delivery to the UK mainland on minimum order values of £60.00 ex VAT. The offer of free delivery can be withdrawn at any time without notice. See Section: 7 for DELIVERY. Orders placed during Special Offers will be honoured on that date and time providing there is available stock. Unless otherwise agreed in writing, all orders are executed subject to prices ruling at the date of dispatch and no price list of the Company, whether published or not, shall affect the right of the Company to charge for the goods in accordance with this clause. The Customer will be informed of the total price of the order before the order becomes binding and if there are any price changes before delivery, the Customer will have the option of cancelling their order. Any clerical error or omission in any sales literature, quotation, price list (including the Internet), acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company. Website prices may be different to retail prices.



Orders may be placed 24/7 by emailing sales@syringa-uk.co.uk or calling 01403 289370. The successful placement of your order confirms your acceptance of these terms and conditions at which point a contract comes into existence between you and ourselves. In the unlikely event that the Company is unable to accept your order, we will notify you as soon as possible. The Company processes all orders as quickly as possible, usually within 24 hours of receipt of order, unless items are out of stock or the Company is closed for a national holiday. If an item is out of stock, we will contact you as soon as possible to offer you an alternative.
The Company takes all reasonable care to ensure that the price of the products advised to you is correct. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or of cancelling the order.
The Company does not sell stock on consignment. See Section: 12 for RETURNS.



Trade accounts are for bricks and mortar stores only. Online sales channels are not included to trade accounts and do not form part of this agreement.
Should you wish to conduct online sales you will need to obtain written permission from the Company for specific products.
Your account may be suspended if online sales occur without the written permission from the Company since these sales could cause the Company to be in breach of specific agreements it holds.


All payments are in GBP sterling.
Net monthly delivered orders are due for payment by the last day of the following month.
Payment can be made by bank transfer directly into the Company’s bank account.
Bank details appear on the Company’s invoices in the bottom left corner. Please use your company name, account number or invoice number as reference when making a payment and if possible, email the remittance to accounts@syringa-uk.co.uk.
Payment may also be made by card over the phone. Call 01403 289370 and ask to speak with Accounts.
Invoices are sent out with ordered products at time of dispatch and statements are emailed at the start of the new month for the preceding month. Copies of statements and/or invoices can be obtained by emailing accounts@syringa-uk.co.uk.
Non-payment or late payment of invoices may lead to solicitor letter(s) and court action. The Customer will be liable for all legal costs incurred by the Company, including Letters Before Action.


The Customer has the right to cancel an order before it is shipped.


Delivery dates and times are given in good faith by the Company to indicate estimated delivery dates and times but shall not amount to any contractual obligation to deliver at the date and time stated and is subject to payment clearance, locality, human error, courier company error and system failure. The Company will accept no liability for direct or consequential loss or damage arising from delay in delivery or if the Customer is not in to sign for the delivery. Orders must be placed before 14H00 for Next Working Day delivery Monday –Thursday. Orders placed on Friday will be delivered on the next working Monday.
Please note: This is not a guarantee of Next Day Delivery from order but rather from dispatch. We try to process all orders as quickly as possible, usually within 24 hours of receipt of order, unless items are out of stock (see 2. ORDERS). All product weights for delivery are calculated including any product packaging. The Company cannot be held responsible for any spoilage or loss of your goods if you were not there to receive/sign for your delivery.
UK mainland delivery is free of charge for orders exceeding £60.00 ex VAT. There will be extra charges if delivery is required elsewhere.
For orders under £60.00 ex VAT, the delivery charge is £6.00.
In the unlikely event of a disputed delivery, we investigate the Proof of Delivery information provided by the Courier. This includes the name or signature of the recipient; the time and date recorded; and/or the GPS data of where the courier was when delivery was made; and/or photographs of the delivered cartons in situ. A delivery is considered to have been successful if the above information has provided reasonable proof thereof.


In no event shall Syringa UK Ltd be liable for any direct, indirect, punitive, incidental, special consequential damages, to property, products or life, whatsoever arising out of or connected with the use or misuse of any of the products we sell.
The Company is not responsible to you for loss of earnings or any business losses that you may incur, including but not limited to, lost profits, lost revenues, business interruption or lost data.


Any damage to goods in transit should be notified to the carriers immediately and to the Company within 24 hours of receipt. Packaging and contents must be held for inspection and photographs emailed to customercare@syringa-uk.co.uk.
All orders are weighed on dispatch and are weighed independently by the courier company. These weights are used in the unlikely event of a dispute regarding an order being short supplied. The Company will repick an exact copy of the disputed order and weigh it. If the weight of the copied order is found to be the same weight as the delivered order, the dispute will be considered settled as goods are proven to have been delivered in full.


Where applicable, VAT will be charged at the relevant rate at the date of dispatch, on all vatable items and shall be included in the invoice. If the rate of VAT changes between your order date and the date we supply the product, the Company will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.


All promotions and discounts issued by the Company shall be subject to correction or cancellation without notice and without any liability on the part of the Company.


Products must be returned to the Company within 28 days of delivery in a resalable, unused, unopened condition for a refund to be processed. It is the responsibility of the Customer to return such products at his/her own expense.
Products bought outside the 28-day period will not be eligible for return unless they are found to be faulty and are still within the warranty period.
The Customer must contact the Company telephonically on 01403 289370 to discuss the potentially faulty product. The Company will run through a checklist to rule out simple issues such as flat batteries or user error before authorising a return.
Faulty products that are still within the warranty period, will be replaced or refunded at the discretion of the Company. The Company will collect the faulty product at its own expense. If the product is found to be in perfect working order the product will be returned to the Customer and the refund will be denied. The Company may at its discretion, invoice the Customer for the delivery charges incurred.
We do not sell stock on consignment basis so please be aware that when placing large orders, the stock may only be returned for a refund under the conditions covered in the points above.


We are bound by law to protect your privacy. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). The information collected from customers when signing up is used for billing and administrative purposes only and will be kept confidential.
Contact information collected will not be passed onto third parties except for the details needed by the courier company to perform the delivery.
Contact and payment information collected will not be passed onto third parties apart from the details needed by our bank to facilitate payments.
You can check the information that we hold about you by emailing us. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If you have any questions/comments about privacy, you should email us at customerservices@syringa-uk.co.uk.


The laws of England and Wales apply to these terms and conditions and any dispute between the Customer and the Company. You hereby agree to the non-exclusive jurisdiction of the Courts of England and Wales.
If any of these Terms and Conditions are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.
You may not use The Company’s trademarks or intellectual property without our prior written consent.
Placing an order with Syringa UK Limited constitutes your agreement to be bound by these terms and conditions.
These terms and conditions together with your order set out the whole of our agreement relating to the supply of Products to you by the Company.
Syringa UK Limited reserves the right to change these terms and conditions from time to time without notice to you. Your contract with the Company will be governed by the terms and conditions in place when your order is accepted. For this reason, you are encouraged to review the terms and conditions whenever you place an order to ensure that you are familiar with the latest terms and conditions. The latest terms and conditions can be found on our website www.syringaonline.co.uk or you can request that they be emailed to you.
Please call 01403 289370 if you have any questions relating to these terms and conditions.
DATE: 01/07/2020


* These T&Cs are applicable specifically to the pharmacy and wholesaler trade. All rights reserved. These T&Cs may change from time-to-time without notice. Kindly refer to this site for the most up-to-date T&Cs.